Refund policy

Return and Refund Policy

Green Valley Spices Bankstown
Effective Date: [01/01/2025]

At Green Valley Spices Bankstown, we value our customers and strive to provide high-quality products. If you are not completely satisfied with your purchase, we are here to help.

1. Returns
Items must be returned within 14 days of purchase. Products must be in their original condition, unopened, and unused. To initiate a return, please contact us at info@greenvalleybankstown.au or visit us at Shop 16/212 South Terrace, Bankstown NSW 2200.

2. Refunds
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed within 7 business days to the original payment method.

3. Exceptions
We do not accept returns or issue refunds for perishable items (e.g., fresh spices) or products damaged due to misuse.

4. Shipping Costs
Customers are responsible for return shipping costs unless the product is defective or incorrect. Original shipping costs are non-refundable.

5. Faulty or Incorrect Items
If you receive a defective or incorrect item, please notify us within 48 hours of delivery. Contact us at info@greenvalleybankstown.au with your order details, and we will arrange for a replacement or refund.

For any further queries or assistance, feel free to reach out to us at info@greenvalleybankstown.au or visit our store.

Thank you for choosing Green Valley Spices Bankstown!